Publication Files

Articles

Moorman, Christine, Simone Weis, Natalie Mizik, and Fredrika J. Spencer, “Firm Innovation and the Ratchet Effect Among Consumer Packaged Goods Firms,” Marketing Science, 31 (November-December), 934-951. PDF

Moorman, Christine, Rosellina Ferraro, and Joel Huber (2012), “Unintended Nutrition Consequences:  Firm Responses to the Nutrition Labeling and Education Act,” Marketing Science, 31 (September-October), 717-737. PDF

Moorman, Christine, Rosellina Ferraro, and Joel Huber (2012), “From Consumer Information Regulation to Competition: A Response,” Marketing Science, 31 (September-October), 738-755. PDF

Golder, Peter, Debanjan Mitra, and Christine Moorman (2012), “What is Quality?  An Integrative Framework of Processes and States,” Journal of Marketing, 76 (July), 1-23. PDF

Noordhoff, Corine, Kyriakos Kyriakopoulos, Christine Moorman, Piet Pauwels, and Benedict Dellaert (2011), “The Bright Side and Dark Side of Embedded Ties in Business-to-Business Innovation,” 75 (September), Journal of Marketing, 34-52. PDF

Rust, Roland T., Christine Moorman, and Gaurav Bhalla (2010), “Rethinking Marketing,” Harvard Business Review, 88 (January/February), 94-101. PDF

Swaminathan, Vanitha and Christine Moorman (2009), “Marketing Alliances, Firm Networks, and Firm Value Creation,” Journal of Marketing 72 (September), 52-69. PDF

Rindfleisch, Aric, Alan J. Malter, Shankar Ganesan, and Christine Moorman (2008), “Cross-Sectional Versus Longitudinal Survey Research: Concepts, Findings, and Guidelines,” Journal of Marketing Research , XLV (June), 261-279. PDF
**Lead article in issue.

Srinivasan, Raji and Christine Moorman (2005), “Strategic Firm Commitments and Rewards to Customer Relationship Management Investments in Online Retailing,” Journal of Marketing, 69 (October), 193-200. PDF

Moorman, Christine, Rex Du, and Carl F. Mela (2005), “The Effect of Standardized Information on Firm Survival and Marketing Strategies,” Marketing Science, 24 (Spring), 263-274. PDF

Moorman, Christine, Kristin Diehl, David Brinberg, and Blair Kidwell (2004), “Subjective Knowledge, Search Location, and Consumer Choice,” Journal of Consumer Research, 31 (December), 673-680. PDF

Kyriakos, Kyriakopoulos and Christine Moorman (2004), “Tradeoffs in Marketing Exploitation and Exploration Strategies: The Overlooked Role of Market Orientation,” International Journal of Research in Marketing, 21, 219-240. PDF

Moorman, Christine and Donald R. Lehmann (2004), Assessing Marketing Strategy Performance, Cambridge, MA: Marketing Science Institute. Table of Contents

Rindfleisch, Aric and Christine Moorman (2003) “Interfirm Cooperation and Customer Orientation,” Journal of Marketing Research, 40 (November), 406-420. PDF

Rebecca J. Slotegraaf, Christine Moorman, and J. Jeffrey Inman (2003), “The Role of Firm Resources in Returns to Market Deployment,” Journal of Marketing Research, 40 (August), 295-309. PDF

Roland T. Rust, Christine Moorman, and Peter R. Dickson (2002) “Getting Returns from Service Quality: Revenue Expansion, Cost Reduction, or Both?,” Journal of Marketing, 66 (October), 7-24. PDF
**MSI/H.Paul Root Award for Best Paper in the Journal of Marketing, 2002.
**Best Paper, Marketing Science Institute, 2002.
**Lead article in issue.

Moorman, Christine (2002), “Consumer Health Under the Scope,” Journal of Consumer Research, 29 (June), 152-158. PDF

Miner, Anne, Paula Bassoff, and Christine Moorman (2001), “Organizational Improvisation and Learning: A Field Study,” Administrative Science Quarterly, 46 (June), 304-337. PDF

Rindfleisch, Aric and Christine Moorman (2001), “The Acquisition and Utilization of Information in New Product Alliances: A Strength-of-Ties Perspective,” Journal of Marketing, 65 (April), 1-18. PDF
**Lead article in issue.
**Summary reprinted in Marketing News, March 12, 2001.

Moorman, Christine and Roland T. Rust (1999), “The Role of Marketing,” special millennium issue of the Journal of Marketing, 63 (Special Issue), 180-197. PDF

Moorman, Christine and Rebecca J. Slotegraaf (1999), “The Contingency Value of Complementary Capabilities in Product Development,”Journal of Marketing Research, 36 (May), 239-257. PDF

Moorman, Christine and Anne S. Miner (1998), “Organizational Improvisation and Organizational Memory,” Academy of Management Review, 23 (October), 698-723. PDF
**Reprinted in Comportamento Organizacional e Gestão, ed. Miguel P. Cunha.

Moorman, Christine and Anne S. Miner (1998), “The Convergence of Planning and Execution: Improvisation in New Product Development,” Journal of Marketing, 62 (July), 1-20. PDF
**Lead article in issue.
**Reprinted in Organizational Improvisation, eds. Ken Kamoche, M.P. Cunha, and J.V. Cunha, London: Routledge.

Moorman, Christine (1998), “Market-level Effects of Information: Competitive Responses and Consumer Dynamics,” Journal of Marketing Research, 35 (February), 82-98. PDF

Moorman, Christine and Anne S. Miner (1997), “The Impact of Organizational Memory in New Product Performance and Creativity,” Journal of Marketing Research, 34, (February), 91-106. PDF

Moorman, Christine (1996), “A Quasi-Experiment to Assess the Consumer and Informational Determinants of Nutrition Information Processing Activities: The Case of the Nutrition Labeling and Education Act,” Journal of Public Policy & Marketing, 15 (Spring), 28-44. PDF
**Selected as Best Paper 1994-1996, Journal of Public Policy & Marketing

Moorman, Christine (1995), “Organizational Market Information Processes: Cultural Antecedents and New Product Outcomes,” Journal of Marketing Research, 32 (August), 318-335. PDF
**Reprinted as, "Les Processus Organisationnels d'information de Marché: Les Antécédents Culturels et les Résultats d'un Produit Nouveau," Recherche et Applications en Marketing Une revue de l'Association Franscaise du Marketing Publiée avec le concours du CNRS, (1996), Volume 11 (3), 75-102.

Moorman, Christine, Rohit Deshpandé, and Gerald Zaltman (1993), “Factors Affecting Trust in Market Research Relationships,” Journal of Marketing, 57 (January), 81-101. PDF

Moorman, Christine and Erika Matulich (1993) “A Model of Consumers' Preventive Health Behaviors: The Role of Health Motivation and Health Ability,” Journal of Consumer Research, 20 (September), 208-228. PDF

Moorman, Christine, Gerald Zaltman, and Rohit Deshpandé (1992), “Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organizations,” Journal of Marketing Research, 29 (August), 314-328. PDF
**Reprinted in Using Market Knowledge, ed. Rohit Deshpandé, Cambridge, MA: The Marketing Science Institute.

MacInnis, Deborah J., Christine Moorman, and Bernard Jaworski (1991) “Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information From Ads,” Journal of Marketing, 55 (October), 32-53. PDF

Moorman, Christine (1990), “The Effects of Stimulus and Consumer Characteristics on the Utilization of Nutrition Information,” Journal of Consumer Research, 17 (December), 362-374. PDF

Moorman, Christine and Linda L. Price (1989), “Consumer Policy Remedies and Consumer Segment Interactions,” Journal of Public Policy and Marketing, 8, 181-203. PDF

Zaltman, Gerald and Christine Moorman (1989), “The Management and Use of Advertising Research,” Journal of Advertising Research, 29 (December/January), 11-18. PDF

Zaltman, Gerald and Christine Moorman (1988), “The Importance of Personal Trust in the Use of Research,” Journal of Advertising Research, 28 (October/November), 16-24. PDF

Book Chapters

Moorman, Christine and Donald R. Lehmann (2004), “Assessing Marketing Strategy Performance: How We Get There?” in Assessing Marketing Strategy Performance, eds. Christine Moorman and Donald R. Lehmann, Cambridge, MA: Marketing Science Institute. PDF

Houston, Mark, Mike Hutt, Christine Moorman, Peter Reingen, Aric Rindfleisch, Vanitha Swaminathan, and Beth Walker (2004), “Marketing Networks and Firm Performance,” in Assessing Marketing Strategy Performance, eds. Christine Moorman and Donald R. Lehmann, Cambridge, MA: Marketing Science Institute. PDF

Moorman, Christine and Donald R. Lehmann (2004), Assessing Marketing Strategy Performance, Cambridge, MA: Marketing Sciene Institute. Table of Contents

Moorman, Christine (2000), "Firm Responses to Consumer Information Policy," in Paul N. Bloom and Greg Gundlach, (eds), Marketing and Society, Thousand Oaks, CA: Sage Publications, 105-131. PDF

Rust, Roland T. and Christine Moorman (1998), "Implementing Return on Quality Efforts: Organizational Factors and Value to the Firm," in Eberhard E. Scheuing, Stephen W. Brown, Bo Edvardsson, and Robert Johnston, eds., Pursuing Service Excellence: Practices and Insights, New York: ISQA, 257-261.

Moorman, Christine (1994), "An Innovation Adoption Approach to the Dissemination of Health Information to Consumers," in Effective Dissemination of Clinical and Health Information, eds., L. Secrest, T. E. Backer, E. M. Rogers, T. F. Campbell, and M. L. Grady, Washington, D.C.: Agency for Health Care Policy Research, 49-68. PDF

Moorman, Christine, Brian Uzzi, and Karen Russo France (1990), "Managing Synergy in Planned Change-Systems," Advances in Nonprofit Marketing, ed. Russell Belk, Volume 3, Greenwich CT: JAI Press, Inc., 1-26.
**Reprinted in a different form in Knowledge in Society: The International Journal of Knowledge Transfer (1990), July, 1-25.

Moorman, Christine (1990) Review of Amitai Etzioni's The Moral Dimension: Toward a New Economics, Journal of Marketing, 54 (July), 114-116. PDF

Moorman, Christine (1987), "Marketing as Technique: The Influence of Marketing on the Meanings of Consumption," in Philosophical and Radical Thought in Marketing, eds. R. Bagozzi, N. Dholakia, and A. Firat, Lexington, MA: D.C. Heath & Co., 71-89. PDF

Reports

Moorman, Christine, Roland T. Rust, and Peter R. Dickson (2004), “The Managerial Path to Return on Quality: How Individual and Collective Beliefs Evolve in the Firm,” Marketing Science Institute Working Paper Series, Issue 2. PDF

Roland T. Rust, Christine Moorman, and Peter R. Dickson, "Returns from Service Quality: Is the Conventional Wisdom Wrong?," Market Science Institute Report Number 00-120, Cambridge, MA: Marketing Science Institute.

Moorman, Christine (1999) "Developing a Research Agenda on Managing Market Knowledge," in Market Knowledge Management Conference Proceedings, Report Number 99-102, Cambridge, MA: Marketing Science Institute.

Moorman, Christine (1997) "Competitive Responses to External Market Information Flows: The Case of the Nutrition Information and Labeling Act," Marketing Science Institute Report Number 97-121, Cambridge, MA: Marketing Science Institute.

Miner, Anne S., Christine Moorman, and Paula Bassoff (1997), "Organizational Improvisation and New Product Development," Marketing Science Institute Report Number 97-110, Cambridge, MA: Marketing Science Institute.

Moorman, Christine and Anne S. Miner (1995), "Walking the Tightrope: Organizational Improvisation and Information Use in New Product Development and Introduction," Marketing Science Institute Report Number 95-101, Cambridge, MA: Marketing Science Institute.

Moorman, Christine and Jon R. Austin (1995), "The Paradox of Low Quality and High Use: Researchers' Influence on the Nature and Utilization of Market Information," Marketing Science Institute Report Number 95-116, Cambridge, MA: Marketing Science Institute.

Moorman, Christine, Rohit Deshpandé, and Gerald Zaltman (1993), "Relationships Between Providers and Users of Market Research: The Role of Personal Trust," Marketing Science Institute Report Number 93-111, Cambridge, MA: Marketing Science Institute.