Computer FAQs
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Getting Help

Who do I get in touch with for computing help?

Working Off Site
How do I FTP from off site to my H: drive on Fuqua's network?
Print a short note on how to use FTP.
Web

What's the URL for my space on Fuqua's faculty web server?  
Redirecting users from Duke's web server to Fuqua's web server
How do I access my web space on Fuqua's faculty web server?
How can I restrict access to my web pages?

File Sharing
How do I use Fuqua's network for file sharing?
Print a short note on how to use FuquaNet for file sharing.
How do I set up a space for students to submit files electronically?
How can I easily distribute files electronically to my students, even if I don't have a course web page?
Electronic Mail & Messenger

How do I forward my e-mail?
Print a short note on how to use Telnet.
How do I turn on and off an an e-mail "vacation message"?

How do I configure Netscape Messenger for use at home?

Notes on Configuring Messenger for Use at Home (excerpt from the complete document below, slightly revised for faculty use)
Introduction to Messenger (written for daytime MBAs)

Special Software/Hardware

How can my students access Treeplan on Fuqua's Network?
Print a short notes on how to access TreePlan on FuquaNet
What Duke/Fuqua site-licensed software is available to me?
What's available to me at the Duke Computer Store?

 
 

 


Who do I get in touch with for computing help?                                                                Back to Top

First Posted: April 1999     Last Update: April 2000

Fuqua's IT group is composed of three departments. The department that's charged with helping you with general computing questions is named the "Technical Support Center", or TSC. You can reach the TSC in their offices in 130 West (ground floor, by the atrium entrance), by telephone at 919/660-7878, or via e-mail at tsc-help@fuqua.duke.edu. If your question involves one of the other IT departments, the TSC will refer you.

If you're working with a special program, you may need to get in touch with that program's computer support group directly. For example, you can reach the GEMBA support team at this e-mail id: gemba-staff@fuqua.duke.edu

Duke University's Office of Information Technology (OIT) also maintains a general computer help staff. You can reach them in their offices in Duke's West Campus North Building, by telephone at 919/684-2200, or via e-mail at help@oit.duke.edu. OIT maintains a web site of information at http://www.oit.duke.edu/.


How do I FTP from offsite to my H: drive on Fuqua's network?                                      Back to Top

First Posted: March 1999        Last Update: April 2000
Print a short note on how to use FTP.

For host name, use: faculty.fuqua.duke.edu
For your user name, use: fuqua/username

Fuqua's currently-supported FTP software is named Winsock_FTP. When you start up that software, it prompts you for a hostname, a username, and your password. The "username" part of this prompt means the name you use to log into your Duke e-mail account. For example, to FTP to my H: drive on FuquaNet I would enter fuqua/pecklund for "username". (Note that for the username entry, you can not currently use an alias, such as "Paula.Ecklund", even if you use your alias routinely for e-mail.)

 


What's the URL for my space on Fuqua's faculty web server?                                      Back to Top

First Posted: April 1999        Last Update: April 2000

The URL of your space on Fuqua's faculty web server looks like this:

http://faculty.fuqua.duke.edu/~YourUserID/

Notice that:

  • There's no "www" anywhere in this URL.
  • The name of the server computer is "faculty.fuqua.duke.edu".
  • Your userid is followed by a slash and then a tilde (/~), the same convention used by OIT for their acpub web server.
  • You must replace "YourUserID" in the syntax above with your Duke e-mail id.
  • You can't use an e-mail alias in place of your e-mail id (for example, even though I use the alias "Paula.Ecklund" for e-mail, I must use my "pecklund" e-mail ID here).

If you establish a sub-folder for a web site beneath your H:/public_html top-level folder, the name of that sub-folder then goes into your URL name. For example,

http://faculty.fuqua.duke.edu/~pecklund/BA483/Index.htm

is the URL for a course page. The page is named "Index.htm" and it resides in a sub-folder I've named "BA483" that's established beneath my public_html folder in my FuquaNet space on my drive H:.


If I had a web page on Duke's (acpub) web server, can I redirect users to Fuqua's web server?

First posted: April 1999       Last Update: April 2000                                                      Back to Top

Until the spring of 1999, most Fuqua faculty published their web pages to Duke's "acpub" web server since Fuqua had no in-house resource available. Now, Fuqua has its own faculty web server and faculty are invited to use that server instead. (Advantages: more space, Windows Explorer drag-and-drop interface for publishing, page access control available.) If you used Duke's web server and now use Fuqua's, you may have readers who bookmarked old page addresses. However, you can request to have automatic redirection to your new page locations set up for the convenience of users who go to your old page sites. To find out about this service, contact Matt Miller in Fuqua's Infrastructure IT group (E-mail id: m.miller@duke.edu, telephone 919/660-2899).


How do I access my web space on Fuqua's faculty web server?        Back to Top                             

First Posted: April 1999        Last Update: April 2000                                                     

There are two methods you can use to access your web space (H:/public_html) on Fuqua's faculty server.

  1. If you're directly connected to Fuqua's Network (e.g., you're working in your Fuqua office)  
    Use Windows Explorer. With Windows Explorer you can view all your available drives, which should include your personal network drive H:. Beneath H: should be a pre-established folder (set up by Fuqua's IT group) named "public_html". Although the public_html folder is special (since it allows you to publish to the web) you can still create sub-folders beneath it, drag-and-drop to and from it, and in general use it like you would any other folder.

  2. If you're offsite (e.g., you're at home or out of town)
    Use FTP software to make a connection to your H: drive and your public_html folder.

See this short Word document for a summary description of who can publish to Fuqua's web server and to Fuqua's faculty-only (Austin) web server.


How can I restrict access to my web pages?                                                                      Back to Top

First posted: April 1999     Last update: April 2000

You may have constructed web pages on Fuqua's faculty web server that you don't want everyone on the Web to see. At your request, Fuqua's IT group can set access control for your pages. For example, you might want only Fuqua students to see a page or site. Or, you might want a class page to be available only to the particular set of students enrolled in your class. Matt Miller in Fuqua's Infratructure IT group can work with you to set controls on your pages. You can reach Matt at 919/660-2899 or via e-mail at m.miller@duke.edu.


How do I use Fuqua's network for file sharing?                                                                 Back to Top

First Posted: March 1999        Last Update: April 2000
Print this note on how to use FuquaNet for file sharing.

You have access to three FuquaNet drives, designated as H, G, and I. The H drive is your personal, non-shareable, password-protected space that you access when you log in to Fuqua's network or when you FTP to the host name faculty.fuqua.duke.edu. The G and I drives, however, are shareable. The G drive is for faculty only. You can create folders and move files to the FuquaNet G drive for any other Fuqua faculty member to access. The I drive is designated for "everyone". All Fuqua faculty, staff, and students can access the I drive. So if you want to share files with non-faculty members of the community, locate your files on I.

Since G and I are "public" drives, anything you put in these spaces can be modified or erased or moved by any other user. Although Fuqua's IT group has allocated generous amounts of space for these drives, when they become full the IT group has set up a simple automated deletion system. The deletion system deletes oldest files first without notification to the file owners.

When you're directly connected to FuquaNet (e.g., you're working on your office computer) you can use Windows Explorer to access these drives. When you're off site, use an FTP program to access the drives. Here's a summary of the information you need to use when you access FuquaNet drives via FTP:

Drive
Hostname
Userid
Notes
  H
your personal space
faculty.fuqua.duke.edu
fuqua/username
Username = e-mail id
  G
shared faculty
faculty.fuqua.duke.edu
fuqua/username
Once logged in, change directory to /faculty. You must empty a folder of all files before deleting it.
   I "everyone"
everyone.fuqua.duke.edu
username
Once logged in, change directory to /everyone

How do I set up a space for students to submit files electronically?                            Back to Top

First Posted: March 1999      Last update: April 2000    

There are a number of concerns you might have about establishing space so your students can submit files electronically. For example, you might want all files to be date-stamped on transmission, so you can tell when they were submitted. You might want your space to be "read-only", so students can submit files but not download or read other students' files on the site. You might want to establish a series of folders, so you can group work, by section, assignment, or some other method.

If you have concerns like the ones above, contact Fuqua's IT infrastructure director, John Kent (x2882), to request a special location customized for your needs. (It's wise to give John and his group a reasonable lead time on such requests.) However, if you are not concerned about security or access issues, you might consider establishing a location yourself on the shared FuquaNet I: drive. Remember that the I: drive is available to "everyone" at Fuqua, so all your students (and everyone else in the Fuqua community) has access to that space. You can establish folders and sub-folders for your class on that drive.


How can I easily distribute files to my students electronically even if I don't have a class web page?                                                                                                                             Back to Top

First posted: March 1999      Last update: April 2000

If you don't have a web page for your class that you can use to distribute files to your students, consider using Fuqua's shared I: drive. Fuqua's I: drive is accessible by both you and your students (as well as staff). You can create folders and locate files on I: and have your students access them there. Remember that one drawback to using the I: drive for file distribution is that the files you locate on I: can be erased, moved, or modified by any user of that drive. In addition, because I: is open to "everyone" at Fuqua, I: drive files may occasioanlly be infected with computer viruses. This means that your students may end up downloading files for your class that have viruses, even though the files you put out on the drive were originally virus-free.

For more information, see the topic on how to use Fuqua's network for file sharing.


How do I forward my e-mail?                                                                                            Back to Top

First Posted: March 1999        Last Update: April 2000
Print a short note on how to use Telnet.

There may be occasions when you'd like to forward your Duke e-mail to a different e-mail account. You can do so by accessing your Duke UNIX mail account directly to turn on e-mail forwarding.

To turn on e-mail forwarding
1. Start the Telnet program that's a utility in both Windows and NT (click Start, Run, and enter Telnet).
    (Click here for a note that describes in more detail how to use the Telnet utility.)
2. In the Telnet window that opens, select Connect from the menu options.
3. Choose Remote System from the drop-down list.
4. At the "Host Name" prompt enter godzilla.acpub.duke.edu (the name of the Duke UNIX computer).
5. At the login prompts that display, enter your e-mail id and password to access your Duke acpub account.  
6. At the account prompt, enter this command: start-forward
7. The system will prompt you to enter a forwarding address.

To turn off e-mail forwarding
Follow the same steps as above, but enter the command stop-forward and follow the prompts that display.


How do I turn on and off an e-mail "vacation" message?                                          Back to Top

First Posted: March 1999        Last Update: April 2000

You can establish an automated "vacation" message for your Duke e-mail account that will automatically send a reply to anyone who sends you e-mail.

To turn on a vacation message

  1. Start the Telnet program that's a utility in both Windows and NT (click Start, Run, and enter telnet).     (Click here for a note that describes in more detail how to use the Telnet utility.)
  2. In the Telnet window that opens, select Connect from the menu options.
  3. Choose Remote System from the drop-down list.
  4. At the "Host Name" prompt enter godzilla.acpub.duke.edu (the name of the Duke UNIX computer).
  5. At the login prompts that display, enter your e-mail id and password to access your Duke acpub account.  
  6. At the account prompt, enter this command: start-vacation
  7. The system displays these prompts and explanatory messages:

    This program will set up "vacation" services for your acpub.duke.edu email account. When people send you email, they will automatically receive a copy of your "vacation" message. Vacation service can be turned off at any time in the future by executing a program called 'stop-vacation'. Do you wish to continue? (y/n): [y]
    Vacation service can be turned off at any time in the future by executing a program called 'stop-vacation'. Do you wish to continue? (y/n): [y]
    You can specify your vacation message in one of the following ways:
              0) Bail out - I don't want to be here!
              1) Enter the name of file containing the message
              2) Create a message using vi
              3) Create a message using emacs
              4) Create a message using pico (the Pine editor)
              5) Create a message using some other editor
              6) Create a new message using a simple, line based editor
    Please enter your vacation message. Enter a line with a single '.' to finish: When prompted, enter the text you want the system to automatically send to your e-mail correspondents.


  8. If you don't want to use a special editor, just begin typing your vacation message. The system knows your message is complete when you enter a single line with a period in the left-most position. You'll have a chance after entering your message to approve the message. (Using this simple entry method, you don't have much chance to edit, but you can always redo.)
  9. Log out of your account by entering the command logout (no spaces). Close the Telnet window. Your vacation message remains active until you turn it off.

To turn off your vacation message, repeat steps 1-5 above and then enter the command stop-vacation. Then go to step 9.


How do I configure Netscape Messenger for use at home?                                         Back to Top

First Posted: April 2000        Last Update: NA

If you have a computer at home you'll probably want the same Netscape Messenger environment there that you have on your office computer. The staff in Fuqua's Technical Support Center
(email tsc-help@fuqua.duke.edu, telephone 919/660-7878) will be happy to configure your home PC for you if you take your PC to their offices on the ground floor of Fuqua's West Wing. However, if you prefer to handle your home PC configuration yourself, these instructions may assist you.


How can my students access Treeplan on Fuqua's network?                             Back to Top

First Posted: March 1999        Last Update: April 2000

  1. Log into Fuqua's network and open Excel.
  2. In Excel, select the commands File and then Open to display the "Open" dialog.
  3. In Excel's "Open" dialog, point to the Fuqua network I: drive and open these folders in sequence:
                   Apps
                   Excel
                   Add-ins
  4. You should see the Treeplan.xla file within the Add-ins folder. Double-click this file to open it in Excel.
  5. When prompted by Excel, enable the macros in this file. Treeplan is loaded.

Note: Initially, you won't see anything different about Excel once this file is open. But when you click the Excel Tools menu, the new item Decision Tree... will appear at or near the bottom of the options list. Click that item to get started using Treeplan.

Click here for a copy of these instructions that you can distribute to your students.  


What Duke/Fuqua site-licensed software is available to me?                                 Back to Top

First Posted: April 2000        Last Update: NA

Both Fuqua and Duke's Office of Information Technology (OIT) make some site-licensed software titles available to you at no charge or at reduced, academic rates. Fuqua's site-licensed software includes:

  • Microsoft Office (Word, Excel, PowerPoint, Access; latest version 2000)
  • Macromedia DreamWeaver (web editor, latest version 3) and FireWorks (graphics editor, latest version 3)
  • Statgraphics (latest version 4.1)
  • Crystal Ball (latest version 3) and @Risk for faculty teaching with this software
  • Regress (Excel add-in for regression, latest version 1.8a)

Contact Fuqua's Technical Support Center to have any of this software installed on your computer.

Duke University also maintains a number of site-licenses for software that may be of interest to you. From Duke OIT's main site license web page you can view a list of software titles in a variety of categories. Software from OIT that may be of particular interest to Fuqua faculty includes:

  • McAfee VirusScan (Antivirus software.)
  • The Adobe Acrobat Reader (Also available for download from Adobe's own site; not to be confused with the Adobe Acrobat software that creates PDF-format files and is available from Duke's Computer Store for $99.00.)
  • WinZip (Windows file compression and decompression.)
  • WS_FTP LE (File transfer utility.)
  • Maple (Interactive computer algebra system.)
  • Mathematica (Thousands of functions for numeric and symbolic computation and visualization.)
  • Matlab (Integrated technical computing environment combining numeric computation, advanced graphics and visualization, and a high-level programming language.)
  • SAS (Statistical Analysis System; license is $30/machine/year.)
  • SPSS (Software tool kit for reporting, analysis and modeling; license is $50/machine/year.)

What's available to me at the Duke Computer Store?                                                Back to Top

Duke's Computer Store sells a variety of computer hardware and software to members of the Duke community. From the store's software web page you can view a PDF-version of their current software price list, with titles from vendors ranging from Adobe to Wolfram. Most software prices reflect considerable academic discounts off retail and street pricing.

The store carries a select line of computer hardware from Apple, Compaq, Dell, HP, and IBM.

The store also maintains a computer repair service.


 

 
 Last Updated 4/18/00